Office Manager & Service Coordinator
About Boyne Boat Yard
THE CAMPUS—Located in Boyne City, Michigan, our campus is home to both Van Dam Custom Boats and Boyne Boat Yard, two companies united by a passion for craftsmanship, innovation, and excellence in the marine industry.
Van Dam Custom Boats has been building high-performance, wood-composite boats since 1977. Known for our world-class craftsmanship and cutting-edge designs, we blend time-honored techniques with modern engineering. Our skilled team works in a dynamic, state-of-the-art facility, taking on some of the most exciting and intricate builds in the industry. We build one new boat at a time, and our backlog stretches into 2028.
Boyne Boat Yard, our full-service marine yard, extends this expertise into service, repair, and restoration for a wide range of recreational boats, from Van Dam power and sailboats to 55' sport yachts and cruisers. We are a technician's yard, dedicated to solving highly technical challenges with precision and care. With access to Van Dam's wood shop, machine shop, paint shop, and design office, there is no project too complex for our team.
Together, our campus fosters a strong culture of collaboration, continuous learning, and a shared commitment to excellence, anchored by the 37 cultural fundamentals that guide how we work with each other and with our customers every day.
Position Overview
Boyne Boat Yard is seeking a highly organized, self-directed Office Manager & Service Coordinator to serve as the welcoming face and structured hub of our operation. Every phone call, customer visit, and email starts with you, and you will ensure each inquiry is handled with promptness and care.
This is a dynamic utility role designed for someone who thrives in an active environment, enjoys multitasking, and takes pride in keeping operations running smoothly behind the scenes. You will directly support our Service Manager, Project Managers, and Bookkeeper, serving as an essential link across our service, administrative, and customer service teams.
Compensation & Benefits
Pay & Bonuses:
- $20–$26/hour base rate (dependent on experience)
- Profit-Sharing Plan
Standard Benefits:
- 401(k) with company match
- Comprehensive health, dental, and vision insurance
- Company-paid life insurance (with options to purchase supplemental life, STD, and LTD at group rates)
- Paid Time Off (PTO) and paid holidays
- Employee discount program
Perks & Unique Offerings:
- Work-Life Balance: Year-round employment with a consistent, reliable schedule and very few weekend obligations.
- Gear Allowance: $200 crew gear allowance in year one; $150 annually thereafter.
- Shop & Tool Access: After-hours access to company shop and specialized equipment.
- Professional Development: Paid industry training and certifications (upon approval).
- Culture & Events: Casual daily attire, company-sponsored events, and an active employee referral program.
Schedule:
- Monday to Friday (day shift)
- On-site in Boyne City, MI
Key Responsibilities
- Customer First Contact: Answer and route incoming main-line calls; warmly greet on-site visitors to deliver an exceptional first impression.
- Communication & Follow-Through: Monitor the central inbox and maintain a tracking system for customer inquiries to ensure every call and email receives a timely response.
- Parts & Purchasing: Receive and log incoming parts, assist with purchase orders, process receiving documentation, and update Project Managers on part order statuses.
- Service & Project Manager Support: Log handwritten service notes into the system, adjust invoices as directed, archive project documents and photos, and assist with operational task execution.
- Bookkeeping Support: Assist the internal accounting team with basic bookkeeping tasks and administrative record-keeping.
- Inventory & Location Audits: Perform regular physical audits of boat locations across yard storage facilities to maintain precise system records.
- Facility Upkeep: Maintain a clean, professional, and presentable appearance across offices and client reception areas.
- Team & Culture Support: Coordinate logistics for company meetings, order food and beverages, and assist in planning employee recognition and team events.
Required Qualifications
- 2+ years of administrative, office support, or customer service experience.
- Self-directed work ethic: Proactive in identifying needs and taking initiative without waiting for instruction.
- Organizational excellence: Detail-oriented with strong follow-through in high-volume environments.
- Communication skills: Professional, clear, and personable communication both verbally and in writing.
- Tech proficiency: Comfortable navigating computer systems and proficient with Microsoft Office Suite (Word, Excel, Outlook).
- Confidentiality: Demonstrated discretion handling sensitive customer, financial, and operational records.
- Education & Background: High school diploma or equivalent; ability to pass a background check.
Preferred Qualifications (nice to have)
- Experience with QuickBooks or general accounting/bookkeeping principles.
- Background in purchasing, inventory receiving, or parts management.
- Experience within the marine, automotive, service, or powersports industries.
- Associate or bachelor's degree.
Note: Equivalent experience is highly valued. If you meet most of the qualifications and are eager to contribute to our team, we encourage you to apply.
How to Apply
Applications are reviewed as they are received, and we commit to notifying every applicant regarding the status of their candidacy.
Please click APPLY NOW to submit your resume and cover letter.